Accessibility

The Fillmore Silver Spring does not own or operate any parking in the area. Some of the local parking garages in the area include Spring Cameron Garage and Town Square Garage. The terrain between these garages and the venue is paved and includes street crossings.

All concession and merchandise stands are accessible at The Fillmore Silver Spring.

The main entrance to The Fillmore Silver Spring is fully accessible. If you hold a Premium table ticket, or require accessible seating, there is elevator access to the left side of the main hall as you enter that can bring you up to the balcony level. If you require an accessible entrance, please use the main entrance and a member of the guest services staff can assist you to the elevator and to the accessible seating area.

Restrooms: Accessible restrooms are located in each bathroom on the third floor and the basement level. Each floor is accessible via elevator.

Assistive Listening Devices (ALDs) technology in The Fillmore Silver Spring is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see a Guest Services member to get a receiver.  A photo ID is required in exchange for a device.  

Once at the venue:

• Connect to Wi-Fi network Free_Fan_Wifi
• Connect to the audio channel in the app
• Using this app will work in any area of the venue
• Enjoy the show!

Apple App Store | Google Play Store to download the app.  

The Fillmore Silver Spring takes pride in offering a variety of choices for guests with special dietary needs.

You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.

Please have your ride drop you off at the main entrance on Colesville Rd or on Fenton St between Cameron St & Colesville Rd as Colesville Rd has a high traffic volume and may have vehicles parked directly in front of the venue.

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging.  

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

Accessible restrooms are located in each bathroom on the third floor and the basement level. Each floor is accessible via elevator.

At The Fillmore Silver Spring, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

If you will need an interpreter for an event, please email your request to FillmoreSS.BoxOffice@LiveNation.com at least 2 weeks in advance, after you have purchased your tickets, so we can arrange for an interpreter for your show.

When you arrive for the show, if you would like assistance getting to your seating area, please check in with the box office or a guest services supervisor. We would be happy to introduce you to your interpreter for the evening and take you to your seats. 

Accessible tickets can be purchased online. You do not need to call the Box Office to place an order as all of our accessible tickets are available through our website. Look for the accessible logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range but be advised it does occasionally sell out. We have limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets.