Accessibility

At The Fillmore Silver Spring, we strive to ensure that all our guests have a great time at our venue. If you need additional assistance while you are here please make sure to let us know.

Arrival & Accessible Entrances: The main entrance to The Fillmore Silver Spring is fully accessible. If you hold a Premium table ticket, or require accessible seating, there is elevator access to the left side of the main hall as you enter that can bring you up to the balcony level. If you require an accessible entrance, please use the main entrance and a member of the guest services staff can assist you to the elevator and to the accessible seating area.

Restrooms: Accessible restrooms are located in each bathroom on the third floor and the basement level. Each floor is accessible via elevator.

Ticketing: After purchasing your ticket, guests with accommodation needs should reach out to FillmoreSS.BoxOffice@LiveNation.com or call the box office at (301) 960-9997 to make us aware of the show and date that assistance will be needed. We encourage doing this two weeks prior to your show if you are able. On the show day, please make our guest services staff aware of your needs and we will assist you in any way we can. Please be advised that this is done on a first come, first served basis and there are a limited amount of seats & wheelchair spaces available. Our Accessible section is located on the balcony level to the left and right of our Premium seating section and is easily accessible.

Accessible Parking: The Fillmore Silver Spring does not own or operate any parking in the area. Some of the local parking garages in the area include Spring Cameron Garage and Town Square Garage. The terrain between these garages and the venue is paved and includes street crossings.

If you wish to drop off a member of your party, please drop them off at the main entrance on Colesville Rd or on Fenton St between Cameron St & Colesville Rd as Colesville Rd has a high traffic volume and may have vehicles parked directly in front of the venue.

Medication needs: If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.

Dietary needs: The Fillmore Silver Spring takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.  

Service Animals: At The Fillmore Silver Spring, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit.

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

Sign Language Interpretation: The Fillmore Silver Spring offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date. After you purchase your ticket, please make your request by email to FillmoreSS.BoxOffice@LiveNation.com and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter.

Assistive Listening Devices: Our Assistive Listening Devices (ALDs) technology is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the box office to get a receiver.  A photo ID is required to be held until the device is returned at the end of the event.

The Listen Everywhere app can be downloaded via the Apple & Google app stores. We recommend downloading before your visit to the venue.

Once at the venue:
Connect to Wi-Fi network Free_Fan_Wifi
Connect to the audio channel in the app
Using this app will work in any area of the venue
Enjoy the show!

Mobility Storage: Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.